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FAQs & Help

If you cannot find an answer to your question in our help pages, please contact us.

What are your shipping costs?

View our Shipping Costs page.

When should I receive my order?

Visit our Delivery Times page.

Can I copy content from your website?

Yes - under certain conditions. Look at the copyright section on the terms page for more information.

Can I view your privacy policy and terms?

Yes. View our privacy policy here, and terms and conditions here.

Where can I find your child protection policy?

Download our child protection policy here.

Gift Aid

GiftAid logo

Make your donations to BRF go further. For us to claim Gift Aid, you must be a UK taxpayer. If you tell us that you are a UK taxpayer, you are authorising BRF to claim back the tax on current and future donations until further notice (currently at the rate of 25p of tax on every £1 given).

If you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations, then you are responsibly for paying any difference.

Please contact BRF if you:

If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

If you have any questions, do contact us